Programs and Tools

Get the most from your medical benefits.

Meet Cigna’s On-Site Reps and Answer Cigna's Calls

Through the Parkland Employee Health Plan, Cigna’s nurse health coach and client service partner are on-site to assist you. To schedule a health coaching session or request Cigna assistance, call 469-419-3000 (ext. 7-3000). You can meet with them in the Moody Outpatient Center (MOC) or virtually. Cigna may also call you directly. Learn why.

Precertification

To help you determine if the services you receive are a covered benefit, Cigna performs precertification and provides pre-authorization on certain services.

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MDLIVE: Anytime, Anywhere Care

You and your covered dependents can use the MDLIVE benefit if you’re enrolled in the PEHP.

If you’re a PPO participant, you’ll pay a $25 copay for each MDLIVE visit.
If you’re an HDHP participant, you’ll pay a $25 copay per visit after you meet the deductible.

24/7 via phone, video or mobile app, talk to a U.S. board-certified doctor who can answer your questions, make a diagnosis and even prescribe basic medications (subject to availability by state). You can get treatment for non-emergency urgent care, behavioral health and dermatology.

MDLIVE doctors can treat many medical conditions, including:

Cold and flu symptoms
Allergies
Pink eye
Respiratory infections
Sinus problems
Skin conditions

If you provide consent, MDLIVE can pass on information about your visit to your PCP.

Set up your account at myCigna.com or call (888-726-3171). You choose the time that works for you: pick as soon as possible or schedule a same-day or next-day appointment.

Virtual Visits (PEHP)

The PEHP also covers virtual visits when you see a physician who is not in the MDLIVE network.

For the PPO, you’ll pay your regular office visit copay (for Tier 1 and Tier 2), which differs depending on the tier of your doctor.
For the HDHP, you’ll pay the full cost of care (at a contracted, negotiated rate) until you meet your deductible. After you meet your deductible, you’ll pay your regular office copay or coinsurance which differs depending on the tier of your doctor.

Know Before You Go

When you’re sick or hurt, it’s not always easy to know where to go for care. Get the info you need to make the right decision.

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Parkland and Cigna Help You Take Care of Your Hearing Health

The Parkland Employee Health Plan offers members a hearing aid benefit that can help you save money and receive support for your hearing loss. Take the first step by contacting Cigna’s partner – Amplifon – at 888-669-2175 TTY: 711 (Monday-Friday from 7 a.m. to 8 p.m.) or amplifonusa.com/cigna.

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Find Answers Fast at myCigna.com

View, print and send ID cards.
Find in-network doctors, hospitals and medical services.
Compare quality of care information and see patient reviews.
Manage and track claims.
See cost estimates for medical procedures.
Use the click-to-chat feature to connect with a live Cigna rep.

Need advice? Call Cigna at 800-247-4433 and ask for the 24-hour Health Information Line. You can talk to a nurse advocate 24/7. You can chat with a nurse advocate Monday-Friday, 8 a.m.-7 p.m. Central time, excluding holidays, via myCigna.com or the myCigna® app.

Compare Your Medical Options

Learn more about the PPO and HDHP.

Programs And Tools

Get the most from your medical benefits.

PPO

Want health care with more predictable costs? Check out the Preferred Provider Organization (PPO) .

HDHP With HSA

The HDHP works a little differently than the PPO. Dig into the details.