Benefit Contacts

Have questions about your benefits? Find out whom to call and where to go to get the information you need.

Benefits at a Glance

Use the search bar at the top of the chart to quickly find the contacts you need.

Benefit	Contact Info
24/7 Help
OTM Service Portal24/7 Help	parkland.service-now.com
OTM Shared Services24/7 Help	469-419-3000 (ext. 7-3000)
Employment Verification
Group OneEmployment Verification	https://groupone.ivrnetworks.com/groupone Questions? Email grouponehelpdesk@gp1.com or ddavila@gp1.com You can also call 972-719-4208 or 469-648-5052.
Enrolling In or Changing Your Benefits
PeopleSoft (MyParkland)Enrolling In or Changing Your Benefits	From your Parkland computer: phhs.sharepoint.com From your home computer: https://hr.parklandhealth.org/pshr/signon.html User ID: Parkland employee ID number Password: PeopleSoft password
Dependent Verification
AmwinsDependent Verification	866-691-6551
Medical (Parkland Employee Health Plan)
CignaMedical (Parkland Employee Health Plan)	800-247-4433 mycigna.com (after Cigna processes your enrollment) Cigna Health Care Provider Directory (Click on Employer or School and search for a provider in the Cigna Open Access Plus Network prior to participation in the PEHP for 2024.) For hearing aid benefits: Amplifon 888-669-2175 TTY: 711 7 a.m. – 8 p.m., Monday through Friday amplifonusa.com/cigna MDLive visits by phone, video or mobile app 888-726-3171 mycigna.com
Medical (Available to all Parkland Employees)
Employee Health Center medical	4th Floor of the Moody Outpatient Center 5151 Maple Ave. 214-590-2800 8 a.m. – 5 p.m. Monday through Friday
Employee Women's Wellness Centermedical	2nd Floor of WISH Tower 469-419-1010 (ext. 7-1010) 8 a.m. – 4 p.m. Monday through Friday
Pharmacy (Parkland Employee Health Plan)
Cigna Pharmacy Network (Pharmacy Benefit Manager)Pharmacy	800-247-4433
Cigna Home Delivery Mail-Order Pharmacy: For prescriptions written by Tier 2 providers that cannot be filled through the Parkland mail-order servicePharmacy	800-247-4433
Parkland On-Site Pharmacies (only for prescriptions written by a Tier 1 provider at a Parkland facility)
Parkland Mail-Order Phone Linepharmacy	214-590-1400
C.V. Roman (formerly RedBird) Health Center Pharmacy on-site pharmacy	3560 W. Camp Wisdom Dallas, Texas 75237 214-266-5000 9 a.m. – 6 p.m. Monday through Thursday 9 a.m. – 5 p.m. Friday
Employee-Only Pharmacy Windows	1^st floor of Moody Outpatient Center 7 a.m. to 6 p.m. M-F 214-266-0013 1^st floor of Ron J. Anderson, MD Clinic, 24/7 214-590-6120
Your COPC Pharmacy	Check with your COPC pharmacy for hours
Dental
Cigna Dental HMO & Cigna Dental PPODental	800-247-4433 mycigna.com (Before you enroll, you can search for providers on cigna.com.)
Vision
Superior Vision by MetLife Vision	833-393-5433 metlife.com/vision mybenefits.metlife.com (member portal)
Health Savings Account (HSA)
Optum Bank	866-234-8913 optumbank.com customercare@optum.com
Flexible Spending Accounts (FSA)
Inspira Financial (formerly PayFlex)Flexible Spending Accounts (FSA)	800-284-4885 inspirafinancial.com User ID: Parkland employee ID number Password: Your ZIP code
Life and Accidental Death and Dismemberment (AD&D) Insurance
Securian Financial (Minnesota Life)	866-293-6047 LifeBenefits.com
Leave of Absence Management
Sedgwick Leave of Absence Management	844-263-3117
Supplemental Insurance Coverages (Critical Illness, Accident and Hospital Indemnity)
MetLife	800-GET-MET-8 (1-800-438-6388)
Beneplace Benefits & Discounts
Legal Insurance — ARAG® Legal CenterBeneplace Benefits & Discounts	800-247-4184 AragLegal.com Access Code: 17502ph
Pet Insurance — NationwideBeneplace Benefits & Discounts	877-PETS-VPI (877-738-7874) PetInsurance.com/affiliates/parklandhospital_pr
Home & Auto Insurance — Travelers and Liberty MutualBeneplace Benefits & Discounts	Travelers: 888-695-4640 (discount code: 8255) Liberty Mutual: 800-699-3741 (PIN: 116261)
Cell Phones and Other DiscountsBeneplace Benefits & Discounts	phhs.savings.beneplace.com/home
Day Care DiscountsBeneplace Benefits & Discounts	phhs.savings.beneplace.com/home
Tuition Reimbursement
EdAssistTuition Reimbursement	844-358-1623 Log on through Parkland Pathways
Paid Time Off
Sell PTO (during Open Enrollment)Paid Time Off	PeopleSoft (MyParkland) Questions? Contact OTM Shared Services at 469-419-3000 (ext. 7-3000).
Donate PTOPaid Time Off	Go to PTO Donation in MyParkland on the PeopleSoft system under My Parkland > Benefits > Share PTO.
Request Donated TimePaid Time Off	Submit a Request for Donated PTO on the OTM Service Portal at parkland.service‑now.com/otm or call 469-419-3000 (ext. 7-3000).
Care Management Programs (through Cigna; available if enrolled in the PEHP)
Precertification, Personal Health Coaching, Health Information Line, Complex Condition Care, Maternity, Lifestyle Management Programs	800-247-4433
Employee Assistance Program (EAP)
ComPsych GuidanceResources®Employee Assistance Program (EAP)	844-216-8399 GuidanceResources.com (ID: PARKLAND) App: GuidanceResources^® Now
Cigna	800-247-4433 (TTY/TTD users call 711) myCigna.com (ID for initial registration: parkland)
Retirement
Milliman Retirement Income Plan, Supplemental Savings Plan and Mandatory Savings PlanRetirement	800-995-2608 MillimanBenefits.com Milliman Mobile Benefits App (Download from the Apple App Store or Google Play) On-Site Representative milliman3.fullslate.com parkland@milliman.com
Allstate Health Solutions (formerly VelaPoint Insurance)	parklandretire.allstatehealth.com 855-909-0181
Credit Union
Metro Medical Credit Union	214-630-0611 8200 Brookriver Dr. Suite N Dallas, TX 75247
COBRA/Disability Verification and Coverage Continuation
Cushion Employer Services	866-218-0614 8 a.m. – 5 p.m. Monday through Friday (excluding holidays) admins@cushionbenefitsportal.com

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