Benefit Contacts

Have questions about your benefits? Find out whom to call and where to go to get the information you need.

Benefits at a Glance

Use the search bar at the top of the chart to quickly find the contacts you need.

Benefit	Contact Info
24/7 Help
OTM Service Portal24/7 Help	parkland.service-now.com
OTM Shared Services24/7 Help	469-419-3000 (ext. 7-3000)
Employment Verification
Group OneEmployment Verification	https://groupone.ivrnetworks.com/groupone Questions? Email grouponehelpdesk@gp1.com or ddavila@gp1.com You can also call 972-719-4208 or 469-648-5052.
Enrolling In or Changing Your Benefits
Workday (Benefits and Pay)Enrolling In or Changing Your Benefits	https://wd12.myworkday.com/parklandhospital/d/login.htmld The system will automatically insert the password that you have set up for your Parkland login. To enroll or change your benefits, go to Benefits and Pay. For help enrolling and using Workday, access these Job Aids. Enroll in Benefits (As a New Hire) Enroll in Benefits (During Open Enrollment) Manage Dependents (Edit or Add Dependent Information) Manage Benefits After You Are Enrolled Change Benefits for Qualifying Life Events (QLEs) Change Benefits for Non-Qualifying Life Events (Non-QLEs) Donate PTO and Requests Sell Paid Time Off (Only During Open Enrollment)
Dependent Verification
New AdministratorNew Administrator	Coming Soon! Watch your OTM email for details.
Medical (Parkland Employee Health Plan)
Cigna PPO (Cigna’s Open Access Plus Plan) and HDHP with HSA (Cigna’s Choice Fund Health Savings Account HDHP Open Access Plus Plan)Medical (Parkland Employee Health Plan)	800-247-4433 myCigna.com (after Cigna processes your enrollment) Cigna Health Care Provider Directory (Prior to enrolling in the PEHP, click on Employer or School and search for a provider in the Cigna Open Access Plus Network.) For hearing aid benefits: Start Hearing (as of 1/1/26) 888-304-8539 starthearing.com/cigna Amplifon (through 12/31/25) 888-669-2175 TTY: 711 7 a.m. – 8 p.m., Monday through Friday amplifonusa.com/cigna MDLive visits by phone, video or mobile app 888-726-3171 myCigna.com Tobacco Cessation Program Health Coach 855-246-1873 or 800-247-4433 Wellness Experience 800-247-4433 myCigna.com or the myCigna® App
Medical (Available to all Parkland Employees)
Employee Health Center medical	4th Floor of the Moody Outpatient Center 5151 Maple Ave. 214-590-2800 8 a.m. – 5 p.m. Monday through Friday Tobacco Cessation Resources 214-590-2800 https://www.parklandhealth.org/smoking-cessation
Employee Women's Wellness Centermedical	2nd Floor of WISH Tower 469-419-1010 (ext. 7-1010) 8 a.m. – 5 p.m. Monday through Friday
Pharmacy (Parkland Employee Health Plan)
Cigna Pharmacy Network (Pharmacy Benefit Manager)Pharmacy	800-247-4433
Cigna Home Delivery Mail-Order Pharmacy: For prescriptions written by Tier 2 providers that cannot be filled through the Parkland mail-order servicePharmacy	800-247-4433
Parkland On-Site Pharmacies (only for prescriptions written by a Tier 1 provider at a Parkland facility)
Parkland Mail-Order Phone Linepharmacy	214-590-1400
C.V. Roman Health Center Pharmacy on-site pharmacy	3560 W. Camp Wisdom Dallas, Texas 75237 214-266-5000 9 a.m. – 6 p.m. Monday through Thursday 9 a.m. – 5 p.m. Friday
Employee-Only Pharmacy Windows	1^st floor of Moody Outpatient Center 7 a.m. to 6 p.m. M-F 214-266-0013 1^st floor of Ron J. Anderson, MD Clinic, 24/7 214-590-6120
Your COPC Pharmacy	9 a.m. – 6 p.m. Monday through Thursday 9 a.m. – 5 p.m. Friday
Dental
Cigna Dental HMO & Cigna Dental PPODental	800-247-4433 myCigna.com (Before you enroll, you can search for providers on cigna.com.)
Vision
Superior Vision by MetLife Vision	833-393-5433 metlife.com/vision mybenefits.metlife.com (member portal)
Health Savings Account (HSA)
Optum Bank	866-234-8913 optumbank.com customercare@optum.com
Flexible Spending Accounts (FSA)
Inspira Financial (formerly PayFlex)Flexible Spending Accounts (FSA)	800-284-4885 inspirafinancial.com User ID: Parkland employee ID number Password: Your ZIP code
Life and Accidental Death and Dismemberment (AD&D) Insurance
Securian Financial (Minnesota Life)	866-293-6047 LifeBenefits.com
Leave of Absence Management
Sedgwick Leave of Absence Management	844-263-3117
Supplemental Insurance Coverages (Critical Illness, Accident and Hospital Indemnity)
MetLife	800-GET-MET-8 (1-800-438-6388)
Beneplace Benefits & Discounts
Legal Insurance — ARAG® Legal CenterBeneplace Benefits & Discounts	800-247-4184 AragLegal.com Access Code: 17502ph
Pet Insurance — MetLife Pet Insurance and NationwideBeneplace Benefits & Discounts	MetLife Pet Insurance 800-438-6388 (for dogs, cats and exotic pets) metlife.com/getpetquote (for dogs and cats only) Nationwide 877-PETS-VPI (877-738-7874) PetInsurance.com/affiliates/parklandhospital_pr
Home & Auto Insurance — Travelers and Liberty MutualBeneplace Benefits & Discounts	Travelers: 888-695-4640 (discount code: 8255) Liberty Mutual: 800-699-3741 (PIN: 116261)
Cell Phones and Other DiscountsBeneplace Benefits & Discounts	phhs.savings.beneplace.com/home
Day Care DiscountsBeneplace Benefits & Discounts	phhs.savings.beneplace.com/home
Tuition Reimbursement
EdAssistTuition Reimbursement	844-358-1623 Log on through Parkland Pathways
Paid Time Off
Sell PTO (during Open Enrollment)Paid Time Off	Workday (Sell Time Off) Questions? Contact OTM Shared Services at 469-419-3000 (ext. 7-3000).
Donate PTO & Request Donated Time Paid Time Off Request Donated Time	Workday (Absence)
Care Management Programs (through Cigna; available if enrolled in the PEHP)
Precertification, Personal Health Coaching, Health Information Line, Complex Condition Care, Maternity, Lifestyle Management Programs	800-247-4433
Employee Assistance Program (EAP)
Cigna	800-247-4433 (TTY/TTD users call 711) myCigna.com (ID for initial registration: parkland)
Retirement
Milliman Retirement Income Plan, Supplemental Savings Plan and Mandatory Savings PlanRetirement	800-995-2608 MillimanBenefits.com Milliman Mobile Benefits App (Download from the Apple App Store or Google Play) On-Site Representative milliman3.fullslate.com parkland@milliman.com
Allstate Health Solutions (formerly VelaPoint Insurance)	parklandretire.allstatehealth.com 855-909-0181 866-651-0713 (Medicare enrollment at or after age 65)
Credit Union
Metro Medical Credit Union	214-630-0611 8200 Brookriver Dr. Suite N Dallas, TX 75247
COBRA/Disability Verification and Coverage Continuation
Cushion Employer Services	866-218-0614 8 a.m. – 5 p.m. Monday through Friday (excluding holidays) admins@cushionbenefitsportal.com

Quick Links and Team Member Support Resources

Use these quick links and additional team member resources to put the benefits information you need at your fingertips.